Thursday, 11 May 2023 04:21

AI is doing the work of 250 people at an energy company and satisfying customers better than trained workers, CEO says

Rate this item
(0 votes)

CEO of Octopus Energy, a UK-based household energy supplier, says artificial intelligence is doing the work of 250 people at the company. 

Writing in The Times of London, Greg Jackson said the company had been experimenting with AI for several months. He said the technology had been incorporated into company systems and staff began letting it reply to some customer emails in February.

Now, AI replied to more than a third of customer emails, which is the work of about 250 people, Jackson said.

He continued: "Emails written by AI delivered 80% customer satisfaction — comfortably better than the 65% achieved by skilled, trained people."

A representative for Octopus Energy told Insider: "Our team supervises the answers AI provides, so, for example, drafting a personalized response that a team member can review and then send on."

Workers at other companies recently reported on the experience of using AI tools to help carry out their work. One worker told Vice that OpenAI's ChatGPT did 80% of their job.

Jackson told the Times of London that the development was unlikely to lead to job losses at his company but that the pace of AI technology had the potential to cause "huge and rapid dislocation" to the job market.

In March, a report from Goldman Sachs found that generative AI tools like ChatGPT could lead to "significant disruption" in the labor market and affect around 300 million full-time jobs globally.

The report highlighted white-collar workers, especially those working in legal services and administration, as some of the most likely to be affected by new AI tools.

The report also said AI systems could boost global labor productivity and create new jobs.

 

Business Insider

June 30, 2025

Nigerian Bond Market extends gains as yields fall to 18.38%

Nigeria’s sovereign debt market maintained its upward trajectory last week, with continued investor interest driving…
June 26, 2025

Peter Obi decries ‘coordinated lawlessness’ after brother’s property is demolished in Lagos without court order

Former presidential candidate Peter Obi has condemned what he described as a brazen act of…
June 28, 2025

7 genius responses to ‘put rude people in their place,’ according to communication experts

Kathy & Ross Petras Rude people are, sadly, all around us. We deal with them…
June 21, 2025

Man convicted of posing as flight attendant to fly for free 120 times

A 35-year-old American man has been found guilty of impersonating a flight attendant at least…
June 30, 2025

Bandits strike again in Benue, kill four policemen in fresh attacks

Armed bandits on Sunday launched another deadly assault on Benue State, killing at least four…
June 30, 2025

What to know after Day 1222 of Russia-Ukraine war

WESTERN PERSPECTIVE Ukraine F-16 pilot killed in large-scale Russian attack, Zelenskiy calls for US help…
June 30, 2025

The computer-science bubble is bursting

Rose Horowitch The job of the future might already be past its prime. For years,…
May 13, 2025

Nigeria's Flying Eagles qualify for World Cup after dramatic win over Senegal

Nigeria's U-20 national football team, the Flying Eagles, have secured their place at the 2025…

NEWSSCROLL TEAM: 'Sina Kawonise: Publisher/Editor-in-Chief; Afolabi Ajibola: IT Manager;
Contact Us: [email protected] Tel/WhatsApp: +234 811 395 4049

Copyright © 2015 - 2025 NewsScroll. All rights reserved.