Business News

Wednesday, 07 September 2022 06:42

3 things you need to do to keep customers

Customer retention comes down to managing these key points A ton of research has been conducted over the years on how businesses can best develop relationships with their customers. Most companies aim to keep as many of their customers happy for as long as possible while minimizing churn or customer turnover. Some companies may even have lofty goals like winning customers for life. But what levers can you pull to help increase your customer retention rate? In short, there are three key elements to focus on: 1. Setting expectations and beating them. 2. Ensuring your product/service is competitive. 3. Building…
Oil prices rose about 3% on Monday, as OPEC+ members agreed to a small production cut of 100,000 barrels per day to bolster prices. Brent crude futures for November delivery settled $2.72 higher at $95.74 a barrel, a 2.92% gain. Prices had climbed nearly $4 earlier in the session, but were tamed by comments from the White House that U.S. President Joe Biden was committed to taking all steps necessary to shore up energy supplies and lower prices. U.S. crude rose $2 to $88.85 per barrel, a 2.3% rise after a 0.3% gain in the previous session, in thin volumes…
Business growth typically isn't a linear trajectory. There are many ups and downs, and oftentimes we may even find our growth stagnant. So today, I wanted to share with you three reasons why your business growth might be at a stand still and discuss ways that you can get things moving in the right direction again. A Lack of Strategic Depth I was recently talking with one of our clients who had one of their key team members fell in love and quit suddenly to move to Fiji. Which left our client short staffed. And while they were genuinely happy…
As Nigeria continues to grapple with economic challenges, the equities market has maintained a downward slide with investors’ wealth dwinddling by a whopping N1.69 trillion in just three months. Analysis of market activity from June to August 2022 revealed that in August, the stock market depreciated by N283billion in market capitalisation, while in July, the market capitalisation went down by N772 billion as investors moved to fixed income market that comes with low-risk investment and modest yield, yet above the inflation rate. The stock market had depreciated by N632.23 billion in June to N27.94 trillion in market capitalisation. In terms…
When it comes to spending money in your business, not all expenses are created equal. In your business there are certain areas where a small investment can make a leveraged return and there are other areas where a big investment can be a waste of money. The flip side of that is there are places and times where a big investment could have an even bigger payoff. The trick is knowing the difference between the two. Over the last 25 years, I have talked to and coached hundreds of thousands of business owners in various stages of growth. And one…
Nigeria spent at least N155bn within the last two years on the importation of salt and other locally available products from Asia and South America even as domestic industries struggle with high production costs. This is as the country allocated about N198bn within the same period for the development of natural resources, including salt. According to Foreign Trade Statistics report by the National Bureau of Statistics, Nigeria spent the N155bn to import salt, palm oil and coals. Another report by the Federation Account Allocation Committee said the country earmarked N198bn for the purpose of developing natural resources in the country.…
Flutterwave Inc., an Africa-focused financial technology firm, obtained a switching and processing license for electronic payments in the continent’s biggest market Nigeria as it seeks to expand across the region. The permit from Nigeria’s central bank enables Flutterwave to process fund transfers between banks and fintechs, handle card transactions, participate in agency banking and engage in other payment services without an intermediary, it said in emailed statement on Thursday. The license comes at at time when the Lagos and San Francisco-based firm is planning an initial public offering on the Nasdaq while battling allegations of financial misconduct, including claims of…
We've all heard the stories: Companies building products for 6+ months only to find out no one wanted them. These mistakes are costly since the average software-as-a-service company spends 23% of their budget on research and development, which can make or break your company. That's because R&D, when executed well, has proven to be an effective, although risky, growth strategy. According to the Harvard Business Review, companies have dramatically increased their investment in R&D since the 1970s when the average company spent less than 1% of its budget on R&D. And these mistakes are shockingly common: 42% of companies in…
Capital importation into the country dropped by 2.4 percent in the second quarter (Q2) of 2022, latest report by National Bureau of Statistics (NBS) has shown. The total capital imported into the country in (Q2) 2022 stood at $1.54 billion from $875.62 million in the corresponding quarter of 2021, showing an increase of 75.34 percent. When compared to Q1 2022, capital importation decreased by 2.40 percent from $1.57 billion. Only four states out of 36 states and the federal capital territory (FCT), received capital investments in Q2 2022. These states are Lagos ($1.05 billion), FCT ($454 million), Anambra ($24.7 million),…
As markets continue to sag, organizations need to start thinking proactively about cutting costs. Like many companies, mine went through a cost-cutting exercise at the beginning of Covid-19. In those early days, no one had any clue how the pandemic would affect businesses. So, my company took a close look at what we were spending and instituted org-wide cost-efficiency standards. It turned out to be a prudent thing to do. In a generally bearish economic climate, we're in much better shape than we'd be otherwise. Two years after that first Covid-induced shock to the markets, we're seeing round two. But…
December 25, 2024

Investors add N500bn profit on Christmas Eve to the N1trn raked in last week as…

The Nigerian Exchange (NGX) is ending the year on a high note, with investors adding…
December 20, 2024

Atiku questions alleged hack of NBS website, says timing suspicious

Former Vice President Atiku Abubakar has raised concerns over the recent claim that the website…
December 25, 2024

Why Christmas and the birth of Jesus are all about hope, peace, joy and love

The Advent season is about preparing our hearts, minds and souls to welcome the birth…
December 21, 2024

‘Professional Back-Scratchers’ charge up to $130 per hour

The Scratcher Girls is an unconventional relaxation therapy studio that charges clients up to $130…
December 21, 2024

NAFDAC busts illegal rice repackaging operations in Nasarawa, Abuja

The National Agency for Food and Drug Administration and Control (NAFDAC) has cracked down on…
December 25, 2024

What to know after Day 1035 of Russia-Ukraine war

WESTERN PERSPECTIVE Ukraine says Russia used 60 drones in overnight attack Ukraine said Russia had…
December 25, 2024

Stem cell therapy to correct heart failure in children could 'transform lives'

Renowned visionary English physician William Harvey wrote in 1651 about how our blood contains all…
December 17, 2024

Ademola Lookman named 2024 CAF Men’s Player of the year. These players won in other…

Ademola Lookman, the Super Eagles winger, was crowned the 2024 CAF Men’s Player of the…

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